Registration & Online Account Help (2024)

Questions answered in this Article:

Why can't I register my online account?
How to create a SamsClub.com account?

How do I sign in and out of my account?
How do I update my account information?
How do I change my password?
How do I change my email address?
How do I change my home club?
How do I make changes to my payment method?

Creating an online account provides Sam's Club members with additional benefits and capabilities that are only offered through our online shopping experience:

  • Update your Membership and cardholderinformation.

  • Order and pay onlinewith Curbside Pickup, we will have your items ready at the club.

  • Upgrade your membership or setup auto renew and never have to worry about missing renewal again.

  • Shop onlinewithanextended assortment and other online exclusives:

    • New Items
    • Clearance

  • Utilize theBusiness Center and Photo services for customized solutions.

  • Most ISB items offer free shipping. Skip a trip to the club and pay the same amount to have theitems sent right to your home. See the current Instant Savings Book.

  • Special Order Tires that aren't stocked in our clubs.SPO Tirescan arrive at a club of your choosing in 3-5 business days or next day depending onbrand.

Q&A

Why can't I register my online account?

Registration problems can occur due toone of the following reasons:

  • Your membership number and first/last name must be entered exactly as they appear on your Sam's Club membership card
  • If your email address was previouslyregistered with another Membership account, you will receive a prompt to contact us for helpresolvingthe issue

How to create a SamsClub.com account?

Creating an online account provides Sam's Club members with additional benefits and capabilities that are only offered through our online shopping experience:

With an online account, you can do so much more...

  • Update yourMembership and cardholder information

  • Utilize Auto Renew and never let your Membership expire

  • Customize your communication preferences and receiveemails or texts about promotions andPickup notifications

  • Shop onlinewithanextended assortment and other online exclusives

  • Order and pay onlinewith Pickup, andwe will have your items ready at the club. We'll even text you when its ready

  • Utilize Business Printing and Photo services for customized solutions

  • Use our tire finder to make sure your tires are proven safe for your specific vehicle. Order from our whole catalog including the tires that aren't available in our clubs

How do I sign in and out of my online account?

Sign in to your account using these simple steps:

  1. VisitSamsClub.com

  2. Sign inright of the search bar at the top of any page

  3. Complete the two required fields, email and password

  • If you already have a Membership, but this is your first time shopping online;you must register the Membership to create youronline account

  • If you have the Sam's Club app, your account is already created

To Signout:

Select the account dropdown at the right of the Search bar and select Sign Out at the bottom of the account options.

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How do I update my account information?

Please Read Before Resetting/Changing/Deleting Email:

Update or add personal information like phone number, email and delivery address to your account. Changing the email address associated with a membership will also deleteany saved payment information. It is better to reset your password ifyour account was potentiallycompromised.

  • Sign in to your online account

  • Navigate to the My Account page by highlighting Your account and selectAccount information from the dropdown

  • Under the Membership heading, click the Personal information on the left panel of account options

  • Select the account information to change and click the Edit or Change links

  • Update your infoand click the [Save]button once completingthe changes

  • Your screen will return to the Summary page once changes have been saved

  • To add, edit or delete addresses, go to Address book

  • Need to renew or want to check your renewal date:www.samsclub.com/account/renew

  • If you are having trouble updating your account,please visit the Member ServiceDesk at any club or contact us

NOTE: For security reasons Sam's Club does not allow name or DOB changes for primary members online, and without a DOB on file, updating any info won't be saved successfully. Please visit the Member Service Desk at your local club for these changes. Photo ID required.

How do I change my password?

  • Sign in to your account

  • Next, navigate to the My Account page by highlighting the Your account dropdown and selectAccount information

  • Under the Membership heading, click the Personal informationlink onthe left-hand side of the page

  • Next, click the 'Change'link in line with your password

  • Enter your Current password* and then type yourNew password*

  • Click the [Save]button to update your SamsClub.com accountpassword

  • Your screen will return to the Account Summarypage once you have saved any changes

  • Your new password must be different from the original password, or you will receive an error message and be prompted to select a new password

  • If you need help resetting your password, please contact us

NOTE: This change is applied to your login and account email address. To protect sensitive information and prevent fraud or identity theft, you will be required to re-enter your credit card information and security codeany time account information is changed.

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How do I change my email address?

Please Read Before Resetting/ChangingEmail:If your email address was previouslyregistered with another Membership account, you will receive a prompt to contact us for helpresolvingthe issue.

Changing the email address associated with a membership/online account will deleteany saved credit/debit card information. It is better to reset your password if you fear your account has been compromised.

  • Sign in to your account

  • Next, navigate to the My Account page by highlighting the Your account dropdown and selectAccount information

  • Under the Membership heading, click the Personal informationlink onthe left-hand side of the page

  • Next, click the'Change'link in line with your email

  • Enter your new email address in the corresponding text boxes

  • Enter your current password in the final text box

  • Click the [Save]button to update your email information

  • Your screen will return to the Account Summarypage once you have saved any changes

  • For your protection, anotification email is sent to both email addresses. If you receive a notification that your account's email address was changed, and you did not makethe change, please contact us at 1-888-746-7726 immediately

NOTE:This change is applied to your login and account email address. To protect sensitive information, you will be required to re-enter your credit card information and 3-digit security codeany time your account emailis changed.

How do I change my home club?

Change your home club from any screen on SamsClub.com

  • Highlight the Your club dropdown right of the Search bar near the top of the screen (a list of the closest clubs will automatically populatewith your current club at the top)

  • At the bottom of the club section, select theFind other clubs link.A window will pop up asking for Zip code or city and State.Click the [Find]button after entering this info

  • A list of the closest clubs will show in descending order. Click the Make this your club link beneath the club distance measurementto select anew Home club. You can change this at any time when traveling or vacationing

  • You can also use our Club Finder to find any club in the United States by ZIP code or city and state

How do I make changes to my default payment method?

Adding a payment method:

  • Sign in to your SamsClub.com account
  • From the Account information page, scroll down to the Checkout preferences heading at the left of the page
  • Click on the Payment methods link, then click on the [ + Add ] button
  • Enter your information in the text boxes. You may opt to use a nickname (limited to 35 characters) for each new listing
  • Make this your default payment method by clicking on the check box on the lower left-hand side of the form
  • Click [Save] to add your card information

Changing/updating a payment method already on file:

  • Sign in to your SamsClub.com account
  • From the Account information page, scroll down to the Checkout preferences heading at the left of the page
  • Click the Payment methods page, and select the edit link in line with the card that you need to alter
  • Make the required changes (name/card number/expiration/cvv) and click [Save]once completed

Removing a payment method:

  • Sign in to your SamsClub.com account
  • From the Account information page and under the Checkout preferences heading at the left of the page, selectthe Payment methods page, and select the 'Remove' link in line with the card that you wish to remove*
  • Click [Yes] to remove the card or [No]to go back

*You will not be able to remove your default payment method if you have Auto Renew enabled. Where your default card will be automatically billed to renew your membership on your annual renewal date. How to change Auto Renew settings

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Registration & Online Account Help (2024)
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